1/5/2024 0 Comments Showcard gothic fontsTrue hostmanship leaders focus on their employees. In fact it wouldn’t be totally wrong to say that the guest has nothing to do with it. “The path to a hostmanship culture paradoxically does not go through the guest. "If you want staff to give great service, give great service to staff."-Ari Weinzweig, Zingerman's “You have to treat your employees like customers.”-Herb Kelleher, upon being asked his “secret to success”Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting) Have you personally in the last week-month called-visited an internal or external customer to sort out, inquire, or apologize for some little or big thing that went awry? (No reason for doing so? If true-in your mind-then you’re more out of touch than I dared imagine.) Have you invited in the last month a leader of another function to your weekly team priorities meeting? 10. Have you in the last week recognized-publicly-one of “their” folks (another function) for a small act of cross-functional co-operation? 9. Have you in the last week recognized-publicly-one of your folks for a small act of cross-functional co-operation? 8. Have you thanked a frontline employee for carrying around a great attitude … today? 7. Have you thanked a front-line employee for a small act of helpfulness … in the last three hours? 6. Have you thanked a front-line employee for a small act of helpfulness … in the last three days? 5. Have you in the last 60-90 days … had a seminar in which several folks from the customer’s operation (different levels, different functions, different divisions) interacted, via facilitator, with various of your folks? 4. Have you in the last 10 days … visited a customer? 2. Have you in the last 10 days … visited a customer?2. Hard Is Soft (Plans, #s)Soft Is Hard (people, customers, values, relationships)ġ. “Breakthrough” 82* People! Customers! Action! Values! *In Search of Excellence Pick a general direction and implement like hell”-Jack WelchĮxcellence1982: The Bedrock “Eight Basics” 1. “In real life, strategy is actually very straightforward. “remember to tuck the shower curtain inside the bathtub” Riyadh/23 October 2010 (Slides/Slides LONG at )Ĭonrad Hilton, at a gala celebrating his career, was asked,“What was the most important lesson you’ve learned in your long and distinguished career?”His immediate answer … My question: Is it an OBSESSIONworthy of the impact it has on enterprise performance? If he lost his sergeants it would be a catastrophe.Įmployee retention & satisfaction:Overwhelminglybased on the first-line manager!Source: Marcus Buckingham & Curt Coffman, First, Break All the Rules: What the World’s Greatest Managers Do DifferentlyĬapital Asset **Selecting and training and mentoring one’s pool of front- line managers can be a “Core Competence” of surpassing strategic importance.**Put under a microscope every attribute of the cradle-to- grave process of building the capability of our cadre of front-line managers.Ĭapital Asset I am sure you “spend time” on this. If the regimental commander lost most of his 2nd lieutenants and 1st lieutenants and captains and majors, it would be a tragedy. This font is free for personal use, I hope you will enjoy this font.NOTE:To appreciate this presentation, you need Microsoft fonts:“Showcard Gothic,”“Ravie,”“Chiller”and“Verdana” Comment down here to share your valuable feedback regarding this font. You’ll be able to marker it into your browser to enjoy the large free font assortment. I hope this show font can assist you along with your current and former comes. You would possibly be a designer trying forward to the present font however before downloading it. Because she takes too much passion to keep this awesome font look more legible. Due to clear characters and handsome looks, designers simply love the power of it.Įach and every letter show about the devotion and dedications of its creator over it. As well as all the top-notch options in it, showcard is ideal for brand style, book covers, and many more.Īs so much as I had a probe for this font that is similar to stencil font and that the simplest and appropriate font for several projects. The advantage of victimization this free font is that its firmness and uniformity among all its characters.
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